Refund Policy
We want you to be genuinely happy with every purchase. If something isn't right, here's how our returns and refunds work.
7-Day Return Window
You can request a return within 7 days of receiving your order. To be eligible:
- The product must be unused and in its original packaging.
- You'll need your order number or proof of purchase.
- Products marked as final sale or part of a limited promotional bundle are not eligible for return unless damaged or defective.
Damaged or Defective Items
If your product arrives damaged, leaking, or defective, please email us within 48 hours of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund at no extra cost to you — no need to return the damaged item unless we ask for it.
How to Start a Return
- Email us with your order number and reason for return.
- We'll confirm eligibility and share the return address, or arrange a pickup where available.
- Pack the item securely in its original packaging.
- Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.
Refunds
Approved refunds are processed to your original payment method within 5–7 business days of us receiving the returned item. Bank processing times may add a few additional days depending on your provider.
Return Shipping
For change-of-mind returns, return shipping costs are the customer's responsibility. For damaged, defective, or incorrect items, Homekart covers the cost of return shipping.
Non-Returnable Situations
- Products used or opened, unless damaged or defective on arrival.
- Products returned without prior confirmation from our support team.
- Products returned after the 7-day window without a defect claim.
Questions?
If you have any questions about our refund policy, reach out to us at nikhildanwani11@gmail.com and we'll be happy to help.